Return and Refund Policy
At Zyberix Consultancy Services Pvt. Ltd., we prioritize customer satisfaction by delivering high-quality products and services. However, we also recognize that there may be situations where returns or refunds are required. To maintain transparency and trust, we have designed a clear and detailed return and refund policy. This policy is in line with best practices followed by leading brands, ensuring that our clients have a professional experience when dealing with returns or refunds.
1. Products and Services Eligible for Return or Refund
While Zyberix offers a wide range of products and services, not all products or services are eligible for returns or refunds. Specific products or services may fall under a “no-return or no-refund” category due to the nature of the service (e.g., digital products, one-time consultations, or customized services). However, for those that do qualify for a return or refund, the respective product or service page will clearly state the eligibility.
Note: We encourage clients to thoroughly review the product or service description, along with the Terms and Conditions listed on the page, before making a purchase to avoid any confusion regarding returns or refunds.
2. Refund Process for Eligible Products/Services
For products or services that are eligible for a refund, Zyberix ensures a smooth and efficient refund process. Upon approval of the return request, the refund will be processed within 5 to 7 working days. The client will receive the refund through the same payment method used during the original transaction unless otherwise agreed upon.
Steps for Initiating a Refund:
- Step 1: Submit a return or refund request by contacting our customer support team via email or the support portal.
- Step 2: Our team will review the request, ensuring it meets the refund eligibility criteria.
- Step 3: Once approved, we will initiate the refund within 5 to 7 working days. The client will be notified once the refund has been processed.
Important Considerations:
- Refunds will only be processed after ensuring that the product or service is returned in compliance with our return conditions.
- Any additional charges, such as processing fees, may be deducted from the refund, as applicable.
- Zyberix reserves the right to deny a refund request if it does not meet the terms outlined for that specific product or service.
Note: We encourage clients to thoroughly review the product or service description, along with the Terms and Conditions listed on the page, before making a purchase to avoid any confusion regarding returns or refunds.
3. Return Policy for Physical Products
If Zyberix offers physical products (e.g., hardware or physical components), the client is responsible for ensuring that the product is returned in its original condition, unused and in its original packaging. Any signs of damage, tampering, or use may result in the rejection of the return request. Clients must ensure the product is shipped back securely, as Zyberix will not be responsible for any damage incurred during transit.
4. Services and Digital Products: No Return Policy
For certain services, particularly digital services (e.g., website development, app development, software solutions, consultancy sessions), Zyberix follows a strict no-return policy. Once the service has been delivered or initiated, a refund will not be possible unless there has been an error on our part, such as failure to deliver the agreed-upon service or a major deviation from the service specifications.
Digital Products that include downloadable content, software licenses, or digital assets are non-returnable and non-refundable due to the nature of digital goods. Clients are encouraged to review all details before completing their purchase.
5. Terms of Service Agreement and Conditions for Returns
Before initiating any return or refund, it is crucial that clients read the Terms of Service Agreement. This document outlines the specific conditions under which a return or refund will be considered. Zyberix strives to follow industry best practices, similar to top-tier brands, in ensuring all terms are transparent and clear. Some key conditions include:
- Eligibility for Returns: Returns will only be processed for products or services clearly mentioned as eligible.
- Return Timelines: All return requests must be made within the timeframe specified on the product or service page. Late requests may not be entertained.
- Final Decision: Zyberix reserves the right to make the final decision on all return or refund requests. In cases of disputes, clients are encouraged to contact us to resolve the issue amicably.
6. Customer Support and Dispute Resolution
Zyberix values its clients and is committed to resolving any issues that arise during the return or refund process. If a client is dissatisfied with the resolution of a return or refund request, they are encouraged to contact our customer support team, who will take further steps to address the situation.
We follow the principles of fairness and transparency, ensuring all disputes are handled promptly and in accordance with Indian laws and industry standards. In cases where internal dispute resolution is not sufficient, the client may take further legal steps as per the governing laws of India.
7. Compliance with Indian Laws
As a professional and reputable company, Zyberix ensures that all policies comply with the relevant rules and regulations set forth by the Indian Government. Clients are advised to be aware of any specific rules or restrictions that apply to their geographical location or industry, especially when purchasing digital services or products.
8. Professional and Branded Experience
Zyberix takes pride in providing a return and refund process that is professional, seamless, and reflective of the highest industry standards. Our approach is similar to that of big brands, focusing on customer satisfaction, transparency, and timely service. We believe that by maintaining these standards, we build long-lasting relationships with our clients, grounded in trust and mutual respect.
9. Contact Us for Any Queries
If you have any questions or concerns regarding the return or refund process, our support team is available 24/7 to assist you. You can reach us via email or through our dedicated customer support portal. Zyberix is committed to ensuring that your experience with us is as smooth and hassle-free as possible.
Thank you for choosing Zyberix Consultancy Services Pvt. Ltd. We are here to support you every step of the way, just like the world’s leading brands do!
